Salesforce Agent for Customer Service
Enable customer service teams to automate case handling, FAQs, and ticket updates inside Salesforce. Customers get instant, accurate answers while agents are freed from repetitive inquiries. The result is faster resolutions, improved satisfaction scores, and more time for agents to handle complex issues that require a human touch.
How Salesforce Agent works
Salesforce에 연결
Securely connect your Salesforce account to the agent.
에이전트 교육
Salesforce 문서, 링크, Q&A 및 기타 자료를 추가하여 정확한 답변을 얻으세요.
에이전트가 당신을 위해 일하도록 하세요
에이전트가 리드, 사례, 업데이트 및 일일 Salesforce 작업을 관리합니다.
Deliver faster support with an AI-powered Salesforce Agent for customer service
Automated case creation and updates
Collect and qualify leads directly from forms, chats, and events. The agent syncs leads into Salesforce instantly, allowing sales to act quickly. This ensures marketing ROI translates into real pipeline growth.
Knowledge-powered responses
Pull answers from Salesforce knowledge to resolve FAQs quickly. Customers receive accurate, context-aware responses without having to wait for support reps. This increases first-contact resolution and lowers support costs.
24-7 customer support
Provide always-on service through websites, portals, and messaging channels. The Salesforce Agent keeps customer care running around the clock.
